Shipping policy

Shipping & Delivery Policy
Last updated: October 12, 2026

CONTR8 delivers across India from our Indian fulfilment partners, and to selected international countries through our international suppliers. This policy explains how each works.

1. Orders delivered within India

  • Processing time: orders are packed and dispatched within 2 business days of payment.
  • Delivery time: 2 to 5 business days after dispatch, depending on your pincode. Remote locations may take longer.
  • Free shipping on all orders of ₹250 and above. Below ₹250, the shipping charge is shown at checkout.
  • Payment options: UPI, cards, net banking, and cash on delivery (COD) where available for your pincode.
  • A GST invoice is provided for your order.
  • No customs duties or import taxes apply to orders delivered within India.
  • You’ll receive tracking details by email once your order is dispatched.

2. International orders
Products shipped outside India are fulfilled by our international suppliers.

  • Processing: approximately 2 to 5 business days after payment.
  • Delivery: approximately 7 to 25 business days after dispatch.
  • Customs duties, import taxes, VAT, or clearance fees may apply in the destination country and are payable by the customer unless stated at checkout.
  • These are estimates, not guaranteed delivery dates.

3. Which timeline applies?
The delivery option and estimate shown at checkout for your address apply to your order. If a product page states a different delivery time, the product page applies.

4. Multiple items
Items in one order may ship from different partners, arriving in separate packages, with separate tracking, on different days.

5. Incorrect address, failed delivery, delays
Please check your address and pincode before ordering. We can only change the address before dispatch. If a delivery fails or an order is returned because of an incorrect address, extra shipping charges may apply. Delays can occur due to couriers, weather, holidays, supplier delays, or customs on international orders.

6. Lost or damaged packages
If tracking shows delivered but you haven’t received it, check with neighbours or security and with the courier, then contact us. For damaged items, contact us promptly with your order number and photos or video, and keep the product and packaging. Claims follow our Return & Refund Policy.

7. Contact
Use the Contact page on contr8.com or call +91 783 851 6300 with your order number.