Return & Refund Policy

Last updated: October 14, 2026

At CONTR8, we want you to be satisfied with your purchase. If there is an issue with your order, our team will do our best to resolve it fairly and efficiently.

This Return & Refund Policy explains when returns, replacements, and refunds may be available for purchases made through contr8.com.

1. Eligibility for Returns

You may request a return if:

• You received a damaged or defective product.

• You received the wrong product or an incorrect variation.

• The product received is materially different from the product description or images shown on our website.

• Your order arrived with missing items or components.

Return requests must generally be submitted within 14 days of delivery of the last item in your order.

To help us verify the issue, you may be required to provide clear photographs or videos showing the product, packaging, shipping label, and the issue with the item.

2. Change of Mind & Unwanted Items

We may accept returns for unused and unopened products where the item is in its original condition and packaging.

The customer may be responsible for the return shipping costs in cases where the return is requested because of a change of mind, incorrect selection, or other reasons unrelated to a defect or fulfillment error.

Certain products may not be eligible for change-of-mind returns where their nature, hygiene requirements, customization, or other applicable restrictions make a return unsuitable.

3. Non-Returnable Items

Returns may not be accepted for:

• Products that have been used, damaged, altered, or washed after delivery.

• Products without their original packaging where the packaging is reasonably required for resale.

• Personalized or customized products, unless they arrive defective or incorrect.

• Products damaged as a result of misuse, improper installation, negligence, or normal wear and tear.

• Items returned after the applicable return period.

• Products that are otherwise excluded from return under applicable law.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the problem

• Clear photographs and/or video of the product

• Photographs of the packaging and shipping label where relevant

After reviewing the information, we may offer one of the following solutions:

• A replacement at no additional product cost;

• A partial refund where appropriate; or

• A full refund, including applicable shipping charges, where appropriate.

We review damage, defect, and wrong-item requests within 2 business days of receiving your photos or video, and we will tell you the next step: a replacement, a refund, or a return. We may request that the item be returned before issuing a replacement or refund.

5. Refunds

Once your refund is approved, it is issued to the original payment method used for the order. For UPI, card, and net banking payments, refunds are processed within 5 to 7 business days of approval. Your bank or card issuer may take additional time to show the amount in your account.

For cash on delivery (COD) orders, refunds are sent to your bank account or UPI ID. Once your request is approved, we will ask you to share your account or UPI details, and the refund is processed within 5 to 7 business days of receiving them.

CONTR8 does not control the processing time of banks, card networks, payment processors, or other financial institutions.

6. Partial Refunds

In certain circumstances, a partial refund may be offered instead of a full return.

This may apply where:

• The product has a minor issue that does not materially affect its functionality or use;

• The customer chooses to keep an item despite a minor defect; or

• Only part of an order is affected.

The amount of any partial refund will depend on the specific circumstances of the order.

7. Return Shipping

Where a return is required because we sent an incorrect item or the product arrived defective or damaged, CONTR8 may cover reasonable return shipping costs, subject to verification and approval.

For returns requested because of a change of mind, incorrect selection, or another customer-related reason, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. CONTR8 cannot be responsible for products lost during an unauthorized or untracked return shipment.

8. Order Cancellation

Order Cancellation You may cancel your order at any time before it has been fulfilled and dispatched. To request a cancellation, please contact us as soon as possible. Once an order has been fulfilled and shipped, cancellation is no longer possible, but you may request a return under this policy.

9. Products Damaged Through Customer Use

CONTR8 is not responsible for damage caused by improper use, misuse, accidents, unauthorized modifications, incorrect installation, failure to follow product instructions, or ordinary wear and tear.

Where applicable, warranty or manufacturer-related claims may be subject to the terms provided with the individual product.

10. Delivery Issues

If tracking information indicates that an order has been delivered but you cannot locate it, please contact us promptly so that we can investigate the delivery with the relevant carrier.

We may request additional information from you before determining an appropriate resolution.

For orders delayed during transit, we may need to allow the carrier's investigation or delivery process to conclude before issuing a refund or replacement.

11. Refunds for Lost or Undeliverable Orders

If an order is confirmed by the relevant carrier as lost or undeliverable, CONTR8 may provide a replacement or refund, subject to the circumstances of the shipment and any applicable carrier investigation.

If an order is returned because an incorrect or incomplete delivery address was provided by the customer, additional shipping charges may apply before a replacement can be dispatched.

12. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us through the contact information provided on contr8.com.

Please include:

Order Number:
Name:
Email Address:
Reason for Request:
Photos/Videos: Where applicable

Our customer support team will review your request and provide further instructions where necessary.

Please do not send products back to the sender address shown on the original package unless CONTR8 has specifically instructed you to do so.

13. Fraudulent or Abusive Refund Requests

CONTR8 reserves the right to investigate suspected fraudulent, abusive, or repeated refund claims.

This may include situations involving false damage claims, misuse of the return process, unauthorized chargebacks, or other activity that appears inconsistent with legitimate customer use.

Where permitted by applicable law, we may decline a refund request in such circumstances.

14. Chargebacks

If you believe there is an issue with your order, we encourage you to contact CONTR8 before initiating a payment dispute or chargeback.

Our support team will review the issue and attempt to resolve legitimate concerns as quickly as possible.

Nothing in this policy limits any rights or protections available to consumers under applicable law.

EU Right of Withdrawal - If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. To exercise this right, please contact us within that period. Once we receive your returned item, we will refund your payment using the original payment method. Return shipping costs may apply depending on the circumstances of the return.

15. Consumer Rights

This policy is intended to operate alongside, and not replace, any mandatory rights or protections available to consumers under applicable laws and regulations.

Where applicable law provides a consumer with rights that cannot legally be excluded or restricted by a store policy, those rights will continue to apply.

16. Policy Changes

CONTR8 reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

17. Contact Us

If you have questions about this Return & Refund Policy or need assistance with an order, please contact CONTR8 through the contact information available on contr8.com.

CONTR8
Website: contr8.com